Website Chatbot

Did you know that 80% of people who are unable to reach your office via phone will not leave a voicemail and simply hang up?

Reference: https://www.smiledog.io/missed-calls

Regardless of how fast your team responds to "Contact Us," "Appointment Request," or "Ask a Question" form submissions, some users assume that they will not get an immediate response and want to engage in some sort of real-time conversation, even if it's scripted and limited.

The apparent solution is to set up a chatbot. There are multiple chat options, such as live chat and AI-powered chatbots. However, at Ekwa, we realized that these two options have some shortcomings.

The issues with AI-Based Chat

• AIs are notorious for hallucinating and providing inaccurate information, which is risky, especially in specific industries like healthcare.
• AI responses are based on the question asked. The responses can be varied because there is no restriction on what a user could ask.
• Even if AI chatbots are adjusted to respond to only selected questions, the wording of the response can not be controlled and may not help convert a potential new patient/customer. Just imagine getting a user to engage with an AI chatbot and then the chatbot responds, instructing the user on self-care/DIY tips, instead of asking them to make an appointment or booking with you.